Return and Refund Policy

Effective Date: June 8, 2025

We want you to be 100% satisfied. This policy explains how returns, refunds, and exchanges work.

1. Return Eligibility

You may return any item within 30 days of delivery if:

  • It is unused and in original condition
  • It is in the original packaging with all parts/accessories
  • You have the receipt or proof of purchase

2. Non-Returnable Items

We do not accept returns for:

  • Used or modified items
  • Items damaged by misuse
  • Clearance items marked final sale

3. Return Process

  1. Email us at support@txtoolguy.com with order number and reason
  2. We will issue a return authorization and prepaid label
  3. Ship item using the provided label
  4. Once received and inspected, we’ll notify you of your refund status

4. Refunds

Approved refunds are issued to your original payment method within 3–5 business days.

5. Exchanges

Exchanges are offered only for defective or damaged items. To initiate, email support@txtoolguy.com.

6. Shipping Cost for Returns

Return shipping is free for defective or incorrect items. For all other returns, we may deduct a restocking fee of up to 10%.

See also our Shipping Policy and Terms and Conditions.